• Unused, unaltered merchandise: Items must be in their original packaging with all original tags.

Return requests must be made within:

• 7 days for a refund (excluding shipping fees).
• 30 days for store credit or exchange.

• In person or via phone/email for mail returns.
• Email: info@shopTadpole.com with your name, address, invoice number, item, and reason for return.

• Returns with damaged packaging will be subject to a 10% restocking fee.

• Unaltered merchandise may incur a restocking fee ranging from 10-25%, depending on the item’s value and reason for return.

• Once we receive the returned item(s), we’ll process your refund, store credit, or exchange within 2 business days.
• Store credit will expire after 6 months.

• No. All special orders and sale items are final sale and cannot be returned.

• No. All toy special orders are final sale.

• No. All furniture sales are final. However, if your furniture is damaged, defective, or missing pieces, we will provide a replacement.

• No. All stroller and car seat sales are final. Damaged items are covered under the manufacturer’s warranty.

• Any opened breastfeeding, feeding, or body products are final sale and non-returnable.

• No. All pantry items are final sale.

• No. Gift cards are non-refundable.

• Gifts can be exchanged or returned for store credit within 30 days of the original purchase date. No refunds.

• Notify us immediately if an item is damaged upon opening or during shipping.
• We will accept returns for defective merchandise within 7 days of purchase or receipt.
• Returns are your responsibility until they reach us. Please use tracking to avoid any potential issues with damaged returns.

• Refunds for credit card orders will be credited to your card.
• Please allow one billing cycle for the refund to appear on your statement.

• Delivery fees and original shipping charges are non-refundable.

• Orders that qualify for free shipping may still be subject to a restocking fee.

• Tadpole
• Attn: Returns 58 Clarendon Street Boston, MA 02116